Creations for your sassy pumpkin

Shop Policy

Welcome to the Sassy Pumpkin! We create custom clothing and accessories for your little pumpkins! We have many different styles and options to choose from! I am Natalie Roseman, the owner and creative force behind The Sassy Pumpkin. I have a passion for sewing and fabric. I love creating something that will give you that “AHHH” moment and get those looks and comments from others around. I want you to be happy with your order so please contact me with any questions!

PAYMENT

Paypal only. Payment in full is required prior to producing any items. All items are made to order, we do not keep stock at this time.

SHIPPING

Current turn around time is between 14 Р21 days, not including shipping. I will ship Priority Mail Flat Rate with the United States Post Office. Shipping fees are: 1-2 items: $6.45; 3-4 items: $6.80; and 5-10 items $13.45. Orders will receive a tracking number via the USPS. Please message me if you are purchasing from Canada or Internationally to discuss shipping arrangements and fees.

If insurance is desired, it will be the buyer’s responsibility to incur this charge. Please let me know when purchasing an item, if you desire insurance. I will set up a custom listing for you, which will include this charge

If an order is needed for a specific date, please message me to discuss. I will make every effort to accommodate specific date requests but orders need to be placed within the turn around time guidelines or rush fees will be incurred. If a date is not discussed and documented in an etsy convo, or on order notes when the order is placed it will be delivered within the 2-3 week turn around time.

If you need an item rushed, please contact me prior to purchasing. The availability of rush orders will depend upon my current workload. There will be a $15.00 charge for any rush orders. I will set up a custom listing to include rush charges.

Please be sure that the current physical address to where you would prefer your package shipped to, is current and up to date in paypal. The Sassy Pumpkin is not responsible for packages shipped incorrectly due to incorrect information in paypal.

Please use care when opening packages. I try to make the most out of your shipping charges and at times bags will be extremely full. Please take care when opening with scissors to not cut your merchandise. The Sassy Pumpkin will not be responsible for these damages.

Just for reading this – you get a special coupon for 10% off of your order. TSPTHANKS10

REFUNDS and EXCHANGES

Customer satisfaction is the most important aspect of any TSP order. If you have any concerns or issues with your order please contact me so we can discuss a solution. All sales are final, so no refunds will be offered. If there are concerns, they need to be brought to my attention within 5 business days of receipt of the order. There are cases where an exchange of items will be made. In these cases all items must be returned in their original condition. I will not accept worn, damaged or washed items back. Due to the nature of some items, they will not be eligible for exchange or returns. These items include swim wear, hair accessories and highly customized outfits. Highly customized consists of items made to fit specific measurements (meaning not standard sizing), items with personalized embroideries – IE – name, monogram, etc.

Please take care when opening packages as to not cut or rip the item. The Sassy Pumpkin is not responsible for damages to the items once they have shipped.

The Sassy Pumpkin can not be held responsible for items lost in the mail. All domestic orders will have tracking #’s, as well as expected delivery dates. I do not have control over when items actually arrive. Typically, the US post office will not track an item until 7 days after it has been shipped and proof of its arrival has not been verified. If proof can be shown that the item was delivered, refunds will not be given. If it is a concern of yours that items could potentially be stolen or misplaced, I encourage you to purchase “signature confirmation” This will add an additional $1.00 to the current domestic shipping rates.

Just for reading this – you get a special coupon for 10% off of your order. TSPTHANKS10

ADDITIONAL POLICIES and FAQs

Some items purchased from The Sassy Pumpkin may include buttons, small parts attached including, but not limited to, bows and embellishments, as well as sashes. These items pose as choking or strangulation hazards. Please do not leave your children or recipients unattended while wearing these garments. The Sassy Pumpkin is not responsible for any injury occurred while wearing our products. Also please note that garments made by or purchased from The Sassy Pumpkin are not intended for sleepwear.

SELLER INFORMATION

Natalie Roseman
United States
Natalie@thesassypumpkin.com